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Terminus BPO Services
Terminus BPO is a commercial center with back-up facilities. It is a fully serviced outsourced contact center company committed to providing superior value to our clients. Aside from the cost advantage, our services ensure quick and accurate responses to our client’s needs. Through inventive tools, we deliver long-term, sustainable benefits to our clients.
Solutions come in different forms to meet the diverse needs of individual clients. Terminus BPO has a complete solution to providing a different service all together.
Our existing and prospective clients can make significant savings by using our extensive range of call center, back office, and facility management solutions.
Our contact center offers businesses a full range of management services to drive sales growth, customer service, and back-office operations. In addition, we can provide a full IP network to enhance and expand company communications.
OutBound Call Services
Telecommunication Outbound call Services
- Telemarketing Lead Management
- Lead Generation/Product Promotion
- Research Surveys and Polling
- Decision Maker Contacts
- Appointment Scheduling
- Debt Collection Services
- Database Selling
- Market Intelligence Services
- Customer Satisfaction
- Business Development
- Up Sell / Cross Sell Campaigns
- Direct Mail Follow-up
- Seminar Population
Banking Services /Fss Retail Banking Mortage, Credit cards,Travel & Tourism
- Lead Generation
- Plan Management
- Up Selling
- Payment follow-ups
- Debt follow-ups
- Tele-banking
- Airline Ticketing and reservations
- Database Cleansing and updating
- Third party verification
- Record Verification
- Fraud Detection / Prevention Calls
- Welcome / Thank you calls
Inbound call services
Finance & Accounts
- Accounts Payables
- T & E
- Order Processing
- Billing
- Accounts Receivables
- Collections
- Cash & Banking
- Fixed Assets
- General Accounting
- Subsidiary Accounting
- Joint Venture Accounting
- Reporting & Reconciliations
- FP & A
CRM
- Customer Care
- Dispute Resolutions
- Order Management
- E-Commerce
- Warranty Services
- Customer Analytic
- Billing & Payments
- Order Processing
- Refunds
- Sales Support - Consultative
- Up / Cross Selling
- Ticketing & Reservation
- Loyalty Program
Technical Support
- Level 1,2,3 Support
- Helpdesk Support
- 3rd Part Software Troubleshooting
- Remote Desk Troubleshooting
- Warranty Config. & Sales
- Consumer Tech Support
- Product Installation Questions
- Product Activations
- Support for Multiple Platforms
- Service Dispatch
- Cross Sell / Up Sell
IN-Bound Call Services 2
Insurance (Health)
- Claim Registration
- Claim Adjudication
- Claim Data Entry
- Claim Data Validation
- Claim Data Correction
- Co-Ordination of Benefits
- New Policy Setup
- Policy Owner Service
- Funds Management
- Administration -HAS,FSA,HRA
- Dispute Resolution
- Claim Settlement
Collections
- Card Collections - Inbound / Outbound: Collections of Overdue / Delinquent amounts from Credit Card Customers.
- Bank Collections - Responsible for the collection of overdue amounts from loans / overdrafts
Banking Services / FSS (Retail Banking, Mortgage, Credit Cards, Travels & Tourism)
- Account Opening / Maintenance Back -office Process for Post Close Audits.
- Verification of details / Update to Data Processing
- Account Activation
- Credit Bureaus - Credit Disputes
- Processing of Accounts Generated by Telesales
Our telecommunication infrastructure consists of Altitude Solutions with fiber optic IPLC (International Private Lease Circuit) connected to mux at both ends, which transfers voice and data information at 4 mb/second, allowing for clean, consistent voice transmission with no delay.
Technology
We focus on using technology in a way that translates into real business benefits for our clients. Advanced technology gives our client complete confidence that their customers will receive a reliable, Quality service with state-of-the-art functionality and efficiency.
Our network ensures 100% reliability with a dedicated Fiber optic band, providing total quality transmission, redundant transmission capacity, and 100% generator back-up for continuing essential services.
Our contact center is fully equipped with dual-core Dell workstations and dual-processing servers. Our network is one of the latest advancements in the IT industry, using the new enhanced CAT 6 cabling for lightning-fast data transfer.
Technology Highlights in BPO
An industry-renowned predictive dialler attitude solution that aids the outbound campaign in excelling and achieving maximum productivity.
- Two dedicated earth stations of 120 Mbps and 40 Mbps
- International lease data and voice connectivity by VSNL, BSNL, and Reliance Domestic Leased Data and Voice Connectivity.
- Enhanced CAT6 cabling for voice and data transfer over internet and LAN State-of-the-art telecommunication by a Fiber Optic Network.
- The entire tele-communication and computer system is connected through Uninterrupted Power Supply (UPS)
- Round the clock support 24 hours a day, 7 days a week, 365 days a year. We have a state of art logger to monitor all the calls incoming and outgoing to monitor the performance and train the agents to catch perfection.
